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It is considered fraud and can result in the re-payment of benefits, a temporary or permanent end to your benefits, and criminal prosecution. It is against the law to misuse an Oregon Trail card. If you need help finding an office, call 2-1-1 on your phone orīenefits fraud Misuse of an Oregon Trail / EBT Card If you don’t take your damaged card to the office, the office can’t give you a new one. If your card is damaged and does not work, take the card to the closest ODHS Self Sufficiency, Aging and People with Disabilities (APD) or Area Agency on Aging (AAA) office for help. You will get a replacement card by mail, usually within five business days. The replacement line is open Monday through Friday from 8:30 a.m. Then during business hours: Call the toll-free replacement card line atġ-85 to order a replacement card.Right away: Call the 24-hour toll-free customer service line atġ-88 to cancel your card and protect your benefits.
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If your card is lost or stolen on a weekend or outside normal business hours: Right away: Call the toll-free replacement card line atġ-85 to request a replacement card.If your card is lost or stolen on a weekday during business hours: Take these steps right away to freeze your benefits. If someone uses your card and spends your benefits, you can’t get them back. If you need help finding an office, call 2-1-1 on your phone orĭon’t wait to report your card as lost or stolen. In these offices a receptionist can help you get a new PIN. Take your EBT card to the closest ODHS Self Sufficiency, Aging and People with Disabilities (APD) or Area Agency on Aging (AAA) office.Go online to your EBT account at and change your PIN..Call customer service toll-free at 1-88 and ask for your PIN to be changed.
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You have three ways to get a new PIN number if you forget it or if someone is using your card and PIN without your approval. Don't let anyone else use your card and PIN. It’s also important to keep your PIN number secret.
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How to Use Your Oregon Trail Card page 12).